At koferi.hr, we proudly provide high-quality products with guarantees that ensure the satisfaction of our customers. All our guarantees aim to give you peace of mind when buying and using our partners' products.
Please read the product warranty details before purchasing so that you are fully aware of the terms and duration of the warranty. Our goal is to provide you with reliable products with excellent support service and guarantees that give you security and confidence in your purchase.
Travelite products are carefully manufactured
according to the highest quality standards and are subject to constant quality checks.
Raw materials and additives are also rigorously tested before use. However, if there is a reason for a complaint, we provide a 2-3 year warranty. During this warranty period, we will free of charge
eliminate all defects resulting from errors in material or production,
either by repairing or replacing the product. This warranty is in addition to your legal rights,
including your statutory warranty rights, and we are happy to provide it to you. Although we hope you never have to look for it.
Detailed warranty provisions
Depending on the product, Travelite provides a warranty of 24-36 months from the valid date of purchase.
The warranty can be claimed in all countries where the Travelite product was sold with
our authority. During this warranty period, we will remove any defects free of charge
arising from defects in material or manufacturing, either by repairing or replacing the product.
All statutory warranty claims of the buyer are not limited by this warranty, but may be
filed against the merchant concerned. Warranty
covers only material defects and defects caused by poor workmanship and limited
is on the value of the product. Damage caused by improper handling, normal
wear or improper use by third parties are not covered by this warranty.
The guarantee is valid only upon presentation of proof of purchase. In the case of valid guarantees
request, the repair obligation may be waived in favor of replacement at Travelite's discretion
Further claims for compensation of any kind are excluded. In case of valid ones
of warranty claims for items that are no longer included in the range, travelite
reserves the right to provide a replacement.
The warranty card is integrated into the label of the travelite product. filled,
stamped warranty card, together with proof of purchase,
serves as proof of purchase for warranty and must be kept. If in addition to the subject
the product does not come with a warranty card, only the merchant's proof of purchase serves as proof of purchase for the warranty.
Notes and recommendations
We would like to share the following recommendations with you: After each
travel check all your luggage immediately at baggage claim
(if necessary before going through customs) due to damage.
If you discover damage during transport, immediately complain verbally or
in writing to the information desk of your carrier (airline company
shipping company, bus operator, etc.) and let it
confirm the damage in writing. If there is any damage, report it immediately
responsible carrier, you can generally expect fast and generous
alignment. In order to successfully fulfill your requests, Yours faithfully
A specialist dealer will certainly help you in creating an opinion/bill of costs.
We also recommend additional baggage insurance if possible.
The production of TITAN products is subject to constant controls.
Various raw materials and accessories are also strictly tested before
of use. However, if unexpected queries arise regarding a TITAN product, please note the following:
TITAN guarantees 5 years (from the valid date of purchase) on the products
from the Made in Germany collection. For older products, see
warranty period on the attached product label.
This applies to the following:
The warranty covers only material defects
and defects caused by poor performance and limited
is on the value of the product. Damages caused by improper
handling, normal wear or improper use of
third party parts are not covered by this warranty. Scratches
and dents are not covered by the warranty. Please note: Polycarbonate
can be dented. This is a material property, not material
defect and is therefore not a reason for a complaint. The same applies to
the accumulation of metal particles, which may partially appear due to
frame injection molding process.
The guarantee is valid only upon presentation of proof of purchase. In case of valid ones
warranty claims, the obligation to repair can be avoided by replacement according to
at the discretion of TITAN. Further claims for compensation of any kind
are excluded. This warranty is in addition to statutory rights.
In the event of a warranty claim, please contact your specialist dealer.
In addition, we would like to make the following recommendations:
Damages in transit are damages caused by third parties and
they also have to solve them. Right after every trip
check if your luggage is damaged upon delivery (if possible
before customs inspection). If you notice any damage in transit,
immediately submit a complaint, verbally or in writing, to the information desk
of your transport company (airline, shipping
company, bus company, etc.) and ask for written confirmation
damage. Immediate notification of any damage that has occurred
responsible carrier usually results in prompt and generous
by settling claims.
MiaMily guarantees that our products
for babies without any mistakes
in the production of materials in a period of two
(2) years from the original date of purchase.
MiaMily luggage has a guarantee of five
(5 years. Our warranty does not cover normal wear and tear,
misuse or damage caused by the user.